Returns & Refunds Policy

We want you to be happy with your Nutloom order. If something isn’t right, please reach out to us and we’ll review the issue.

Because our products are food items, returns and refunds are handled with food safety and hygiene in mind.

When can I request a replacement or refund?

You can contact us if:

  • You received the wrong product.
  • Your order arrived damaged.
  • A product is missing from your order.
  • The product has a genuine quality issue or is not suitable for consumption.
  • There is another significant issue with your order.

Please contact us as soon as possible after receiving your order.

How to report an issue

Email us at support@nutloom.com with:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging
  • Photographs of the outer shipping package if it arrived damaged

These details help us understand the issue and resolve it faster.

Returns of Food Products

For safety and hygiene reasons, we generally do not accept returns of opened or consumed food products.

If you receive a damaged, incorrect or otherwise affected product, please contact us before sending anything back. We’ll review the issue and let you know the appropriate next step.

Replacement

If your request is approved, we may provide a replacement product, subject to product availability and the nature of the issue.

We’ll confirm the next steps with you after reviewing your request.

Refunds

If a refund is approved, it will be processed using the applicable payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Change of Mind

We generally do not accept returns or refunds simply because you have changed your mind after receiving a food product.

If there is an issue with your order, please contact us and we’ll review it.

Need Help?

For questions about returns, replacements or refunds:

Email: support@nutloom.com

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST (UTC+5:30)

Please include your order number when contacting us about an existing order.

— Team Nutloom