Frequently Asked Questions

Got a question? You might find the answer here.

If you still can’t find what you’re looking for, feel free to reach out to us at support@nutloom.com.

About Nutloom

What is Nutloom?

Nutloom is a modern nuts and dry-fruit brand focused on bringing together everyday classics and thoughtfully roasted varieties. We want good nuts to be simple to enjoy, easy to discover and something you genuinely look forward to eating.

What products does Nutloom offer?

We offer a selection of classic nuts and roasted nuts, with more products and flavours being added over time.

Are Nutloom products suitable for everyday snacking?

Yes. Our products are made to fit naturally into everyday routines — whether you’re having a quick handful at home, keeping a pack at your desk, or sharing them with family and friends.

Our Products

Where do you source your nuts from?

We select our ingredients with a focus on quality, taste and consistency. Product-specific sourcing information will be provided wherever relevant on the product page or packaging.

How should I store my nuts?

Keep the pack sealed and store it in a cool, dry place away from direct sunlight and moisture. Once opened, close the pack properly after each use to help maintain freshness.

How long will the nuts stay fresh?

Every product has a best-before date mentioned on its packaging. For the best taste and texture, we recommend consuming the product within the recommended period and following the storage instructions.

Are your roasted nuts seasoned?

Some of our roasted varieties may include seasoning or flavouring, while our classic nuts are kept simpler. Always check the individual product page and packaging for the complete ingredient information.

Do your products contain allergens?

Nuts are allergens. Some products may also contain or come into contact with other ingredients or allergens during processing. Please check the product packaging carefully for the complete allergen information before consuming.

If you have a specific allergy concern, contact us before placing your order.

Orders & Delivery

How can I check my order status?

Once your order is processed and shipped, you’ll receive the relevant order and tracking information through the contact details provided at checkout.

I entered the wrong delivery address. What should I do?

Contact us as soon as possible at support@nutloom.com with your order number and the correct details. We will try to help, but changes may not be possible once the order has been processed or shipped.

What should I do if my order arrives damaged?

Please contact us at support@nutloom.com as soon as possible and share your order number along with clear photographs of the package and product. Our team will review the issue and help with the next steps.

I received the wrong product. What should I do?

Contact us at support@nutloom.com with your order number and photographs of the product you received. We’ll review the issue and assist you accordingly.

Returns & Refunds

Can I return a food product after delivery?

Because our products are food items, returns may be subject to specific conditions. Please refer to our Returns & Refunds Policy for the complete details.

How do I request a refund or replacement?

If you believe there is an issue with your order, email support@nutloom.com with your order number, a description of the issue and relevant photographs. Our team will review your request and guide you through the process.

Need More Help?

Didn’t find your answer?

We’re happy to help.

Email: support@nutloom.com
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST (UTC+5:30)

— Team Nutloom