Terms of service
Terms of Service
Welcome to Nutloom. By accessing or using our website and placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Nutloom
Nutloom is an online store offering nuts, dry fruits and related food products to customers in India.
Business Address:
G-205, Basement, Dilshad Colony
Delhi – 110095
India
For customer support, please contact us at support@nutloom.com.
2. Using Our Website
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.
You must provide accurate and complete information when placing an order, including your name, delivery address, phone number and email address.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
Product appearance, colour or packaging may occasionally vary from images shown on the website.
Food products should be stored and consumed according to the instructions provided on the product packaging.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and provide the appropriate resolution, which may include cancellation of the affected order and a refund where applicable.
5. Pricing
Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
We reserve the right to update product prices, offers and promotions from time to time.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
6. Orders and Order Acceptance
Placing an order on our website does not automatically guarantee that the order will be accepted.
We reserve the right to cancel or decline an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate reasons.
If we cancel an order after payment has been received, any eligible refund will be processed to the original payment method.
7. Payments
Payments are processed through the payment methods made available at checkout.
You agree to provide accurate payment and billing information when placing an order.
8. Shipping and Delivery
We currently deliver orders across India.
Most orders are delivered within 3–5 business days after dispatch. Orders are generally processed and dispatched within 1–2 business days after confirmation.
Delivery times are estimates and may vary depending on the delivery location, courier availability and circumstances outside our reasonable control.
For complete information, please refer to our Shipping Policy.
9. Cancellations, Returns and Refunds
Cancellation requests may generally be accepted only before an order has been processed or dispatched.
Because our products are food items, returns of opened or consumed products are generally not accepted for food safety and hygiene reasons.
If you receive a damaged, incorrect, missing or otherwise affected product, please contact us at support@nutloom.com.
For complete information, please refer to our Cancellation Policy and Return & Refund Policy.
10. Promotions and Offers
Any promotional offer, discount or campaign available on our website may have additional terms and conditions.
We reserve the right to modify or withdraw an offer where permitted by applicable law.
11. Intellectual Property
All content on this website, including the Nutloom name and branding, logos, photographs, product images, graphics, text and other materials, is owned by or licensed to Nutloom unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors